Spirit Communications has immediate employment opportunities in Columbia or Rock Hill, SC for a NOC Transport Technician.

Spirit Communications is a Facilities based /Broadsoft Switch enabled Competitive Local Exchange Carrier (CLEC) in South Carolina, North Carolina and Georgia and operates our own Fiber/MPLS network. This Powerful Network empowers us to provide innovative communication solutions to a cross section of commercial businesses, state and federal government agencies as well as specialized focus with healthcare organizations. Our partnerships with major telecommunications carriers allow Spirit to provide a Carolina's focus with a Global reach.

New Products include SD-WAN, Unified Communications as a Service (UCaaS) solutions, and a growing security suite featuring Spirit Managed Firewall. Spirit also has an extensive line of managed IT and cloud service solutions. 

PalmettoNet, a Spirit Communications company, is one of the largest providers of digital fiber optic networks in the Carolinas. A carrier's carrier with over 5,000 fiber route miles, PalmettoNet serves the needs of prominent telecommunications carriers who provide wireless, wire line interstate, intrastate, Fiber to the Tower and interexchange service.

Spirit is headquartered in Columbia, S.C. and has regional offices in Charleston and Greenville, SC as well as Charlotte, Asheville and Wilmington, N.C, and coming soon Raleigh, N.C., and Georgia.

POSITION SUMMARY:

Seeking a technically talented and driven individual to join our Network Operations team. As a Network Operations Technician, you will provide 24 hour continuous support for mission critical services to ensure uninterrupted flow of all data and services for Spirit Communications customers.  You will be responsible for the Core and Distribution Network along with some Access portions.

MINIMUM QUALIFICATIONS:

  • Expert knowledge and troubleshooting with TDM, SONET/OTN, and WDM technologies
  • Expert knowledge and troubleshooting with Ethernet, Packet switching, and MPLS-TP technologies
  • Reliable transportation
  • Ability to work any shift to support the 24/7/365 needs of the business and on call support duties
  • High School diploma or equivalent

PRIMARY RESPONSIBILITIES:

  • You will proactively monitor, resolve applications, remotely configure, manage and troubleshoot the network and central offices for trouble resolution
  • You will be the advanced technical support working inside a Network Operations Center (NOC) to respond to NOC alerts in a timely manner and initiate network element system/subsystem interaction to restore network service
  • You will coordinate trouble resolution with field personnel, Engineering personnel, NOC management team, and vendor support teams
  • You will remotely configure, manage and troubleshoot the network and central offices equipment for trouble resolution. Provide high level technical support for repair of Ethernet, IP equipment, SONET, DWDM, ROADM, Digital Cross-Connect (DCS), multiplexer, channel bank, network timing (BITS), and DLC
  • You will make decisions and take actions to prevent network interruptions and service degradation. Work chronic issues as defined by management
  • You will act as first level escalation point of contact. Assist other technicians with their technical development in the use of monitoring tools, network structure and theory

REQUIREMENTS:

  • High School diploma or equivalent
  • Associate Degree in a technical discipline, and 2+ years in the telecom/data industry or 4+ years of directly related experience or an equivalent combination of education and directly related experience required
  • Expert knowledge and troubleshooting with TDM, SONET/OTN, and WDM technologies
  • Expert knowledge and troubleshooting with Ethernet, Packet switching, and MPLS-TP technologies
  • Reliable transportation
  • Ability to work any shift to support the 24/7/365 needs of the business and on call support duties
  • Must be self-motivated and willing to learn
  • Ability to work independently and collaboratively
  • Strong analytical and problem solving skills
  • Scripting automation experience is a plus
  • Must be available to work night shifts (pay differential applies)
  • Provide incident review and analysis requests to determine root cause and future mitigation
  • Provide assistance for vendor cross-functional meetings, reviews, and planning sessions
  • Provide training to peers and or Region Operations Technicians
  • Publish support bulletins/job aids
  • Must possess and demonstrate excellent customer service skills
  • Proficient with desktop applications and able to utilize a computer for extended periods
  • Must be detail oriented with good organizational and time management skills
  • Must have effective interpersonal skills to interact successfully with customers, management and team members
  • Must be able to prioritize and re-prioritize as needed in a fast-paced working environment, especially when dealing with time sensitive issues and mandated deadlines
  • Experience with Change Management and escalation methodologies
  • Other related duties as assigned

WORKING ENVIRONMENT:

Work primarily in a climate controlled environment with minimal safety/health hazard potential. Sedentary, sitting, walking, occasional lifting of computer and associated peripheral equipment up to 25 pounds (overhead, waist level) from floor. Also bending, and frequent near vision use for reading and computer use.

APPLICATION PROCESS:

Please visit https://www.spiritcom.com/careers to view current employment opportunities at Spirit Communications. Applicants should apply separately for each position in which they have an interest. Resumes will be given consideration and reviewed against the posted qualifications needed to fill the selected position. You must indicate the specific position for which you are applying to be considered for employment. Resumes submitted without this information will not be considered for employment.

Resumes in response to posted positions should be sent to jobs@spiritcom.com along with salary histories. Spirit Communications is unable to accept resumes to be placed on file.

Spirit Communications provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

EOE/AA/M/F/Disability/Vet

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