Customer Care – The "Personal" Way

Product information, service ordering, billing inquiries...when you call Spirit's Customer Care, you speak directly to our representatives located in Columbia, South Carolina - not to another country and not to automated prompts or recordings. Our highly trained professionals provide outstanding customer support and do their utmost to deliver first-call resolution and assistance.

Spirit Communication's offices are open from 8 a.m. to 7 p.m. Monday through Friday. Our Network Operations Center is open 24 hours a day, every day.

You're First - Guaranteed

Knowledgeable and dedicated, our Customer Care specialists put you, our customer, first. Your call and needs are of vital importance to us, we also realize that your time is valuable. That's why we pull out all the stops to fulfill your request quickly and to your complete satisfaction.


Customer Solutions Center

Toll Free Number: 1.800.686.7671

Phone Number: 803.726.7989


Customer Trouble Ticket Submission Portal:

Serving You:

Business, Government, Wholesale, Partner

Call one of our regional offices to find out how Spirit will improve your bottom line and the way you conduct business.

General Inquiries




Columbia, SC & Augusta, GA

Richard Coggins
Regional Sales Manager


Charleston, SC

Michael Brewerton
Regional Sales Manager


Greenville, SC

Jeff Pfeiffer
Regional Sales Manager


Charlotte, NC

Carther Metcalf
Regional Sales Manager


Raleigh, NC

Ricky Pitts
Regional Sales Manager


Greensboro, NC

Lin Garner
Regional Sales Manager


Asheville, NC & Wilmington, NC

Dwayne Drake
Director of Sales, NC


  Spirit Wholesale

Melanie Martin
Wholesale Account Manager


Account Management

Ronnie Tuten
Manager of Strategic Accounts and Account Management


Spirit Government (Manager)

Lynn Fralick
Manager of Government Sales


Channel Partner

Robin Rhea
Senior Regional Channel Manager


Spirit Healthcare Network and PSPN Member Services

Renee Solomon
PSPN/SHN Manager

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